As a dentist, you are a special kind of person.
Special because you went into dentistry to help others. Special because you have love to give. Now before you go and feel guilty because you hoped dentistry would make you a good living, let me say, “Congratulations."
You are also special because you want to take great care of yourself and your family.” Dentistry is what you do for a living! It should be a good living! You spend your time working hard and loving others. That’s the idea!
The most important thing is that you feel in your heart, a desire to serve, to love! If you aren’t interested in serving others, you might want to rethink being in dentistry.
Love is the whole thing. “All you need is love.” ~ the Beatles.
And, "love is all we’ve got.” ~ Kenny Rogers.
“Love your neighbor as yourself.” ~ the Bible.
Love is the answer - to any question; to any quandary; to life’s toughest times.
And, love is the answer to your success - as a spouse, as a dentist, as a parent, friend, as a soul.
"You can have everything in life you want, if you will just help other people get what they want." ~ Zig Ziglar.
You can’t teach an unhappy person to be full of love, even though it’s in there somewhere. But you can practice yourself, AND TEACH your people to consciously share love. When love is shared, it comes boomeranging back many-fold. What a deal!
The Southeastern Society of Pediatric Dentistry has long held its winter educational meeting in Atlanta, at the Buckhead Ritz-Carlton. I was "wowed" by a gentleman who helped me, when he smiled broadly and answered my “thank you” with, “It is my pleasure.”
It was his pleasure to help me. His pleasure to serve me. After that meeting, I began teaching my own office team as well as the seminar doctors the beautiful, easy, precious words to express love to those we serve: “It’s my pleasure.”
Today, some 15 or more years later, our culture has adopted an ubiquitous colloquialism, “No problem.” While typically totally well-intentioned, it is actually not kind in its implication.
Think about it - when someone does something for me - serves me - then responds to my gratitude, “No problem,” the implication is basically, “It typically is a problem, but this time maybe it’s not such a problem.” or something related.
No matter - you have the incredible opportunity to demonstrate your love, by responding, not with a nod, not with a “you’re welcome,” but with, “It’s my pleasure!” When delivered genuinely with a smile, that struts your love stuff!
The tiny change of EVERY time someone says thank you, to respond, “It’s my pleasure,” has just elevated your client fulfillment system tremendously.
In dentistry, you went in to take care of people; to be good to people;…. for heaven’s sake, and then to imply it might have been a problem?
Strut your stuff! It pays great dividends back ‘at-cha.’ It’s what distinguishes your practice from the others.
Strut your stuff! Strut your love stuff!
It’s my pleasure!
Dr Chris Baker
Dr. Chris Baker is Past President of the American Orthodontic Society, a pediatric dentist and teacher of orthodontics, An author, dental practice consultant, mentor, and a current or former faculty member of three U.S. dental schools, Dr Chris practices and blogs in beautiful Abu Dhabi, UAE, and glorious Texas, USA.
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© 2019 Dr Chris Baker